Inventory Information Management:
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Soliton e-Care Manager manages inventory information about hardware and software on a PC with Soliton e-Care Agent installed by using a database. All information will be immediately displayed on the screen by simply clicking the icon of managed machines on the Soliton e-Care Console.
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Monitoring by Soliton e-Care Trap Message:
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The Soliton e-Care Agent monitors service, hard disk usage and Event Viewer to notify if there is any error. Soliton e-Care Manager performs trap logging of received information. An administrator is notified by e-Mail, if there is any error. You can also use trap as a trigger to execute a designated program.
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Monitoring by SNMP Trap Message:
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The Soliton e-Care Manager performs trap logging of messages from SNMP Agents and notifies administrators by e-Mail as it does for Soliton e-Care trap. It supports SNMP version 1 and 2c. You can also use trap as a trigger to execute designated programs.
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File Transfer:
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This provides file transfer from the Soliton e-Care Manager to Soliton e-Care Agents. The file transfer feature enables execution of specified programs on the Agent and reboots the PC. Administrators can easily create script when creating one for file transfer by using wizard for script creation. It also provides a scheduling function for file transfer to enable file transfer after business hours. It checks the free disk space on the Agent before sending and sends files only to Agents that are available to minimize the load to the network. It also enables pull-style distribution that can execute file transfer at the Agent's will. It is possible to transfer files to Soliton e-Care Agents that all Managers manage through the Controller.
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Remote Update of Agent:
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Soliton e-Care Agent on a PC can be updated remotely by using the file transfer function. However, Soliton e-Care UNIX Agent does not support remote update.
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Customizing Agent:
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Administrators can select available functions on the Agent when installing Soliton e-Care Agent. For example you can also hide the Soliton e-Care Agent icon on a task tray.
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Logic Map and Physical Map Display:
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The Agent will be displayed by a logic map that is classified by group like Windows domain and a physical map that shows physical location. You can switch between the logic and physical maps by one simple click.
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Messaging Function:
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Messages from the Soliton e-Care Manager can be sent to each PC that has Soliton e-Care Agent installed. You can send group messages or individual messages to Agent. Message notification can also be sent from PCs with Soliton e-Care Agents to the Soliton e-Care Manager.
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Network Device Management by SNMP:
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Soliton e-Care Manager supports the SNMP Manager function, which allows you to manage and monitor network devices with SNMP Agents such as routers, hubs and printers.
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IP Agents Management:
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This enables you to manage and monitor IP devices with no Soliton e-Care Agent or SNMP Agent installed.
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Database History Management:
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This performs the backup of a database along with a record of its history at given time. This function is also able to back up databases managed by the Manager. Administrators can search backup databases by a keyword.
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Memo Function:
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Administrators can add memo on items to be managed. One supported memo allows administrators to input the content and the other memo allows administrators to inquire the Agent to input the memo content. Memo that is created by inquiring an Agent can control input characters on Agents. You can also create an answer list to choose the answer from.
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Automatic Detection of Managed Items:
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This enables you to detect e-Care Agents and SNMP Agents that are managed and monitored on a network and to create a map after recognizing whether it is a PC, Unix or Network agent.
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Managed Agent Search and Report:
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This enables search managed agents' inventory information from its database. The Search Keyword should be obtained from inventory information. This can output reports in various forms including Crystal Report, HTML and CSV. If there is more than one Soliton e-Care Manager, this creates an integrated database from which you can search and output reports by using the inventory information of managed Agents.
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Logon Scripts:
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Soliton e-Care supports an installation function based on log-on scripts to decrease administrator's work at the time of initial installation of the Soliton e-Care Agent.
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Maintenance of Managed Agents:
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Soliton e-Care Managers perform Soliton e-Care trap and SNMP trap logging and connect to managed Agents using the received trap information via telnet and FTP to maintain the managed Agents. It can also perform applications and commands based on users preference by customizing the menus.
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Customized Installation of Agent Function:
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Users can select available functions on the Agent when installing Soliton e-Care Agent.
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Notification:
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This provides the emergency notification by e-Mail or application start at the time of receiving trap messages.
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Remote Console:
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This function enables the configuration of inventory information and monitoring of Agents that are managed by distributed Managers by connecting from multiple remote Consoles through Manager. When administrators are at a remote location, they can view the Agent's condition under distributed Manager.
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Connection Confirmation:
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This supports the Ping function to confirm the connection. Administrators can perform a business critical monitoring of NT and Unix servers as well as SNMP and IP agents by periodically polling. When it does not respond to Ping, Soliton e-Care trap will be notified to Soliton e-Care Manager. Soliton e-Care Manager performs trap logging of received information as well as notifying an administrator with e-Mail that an error occurred.
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Trouble Management:
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Trap information from Soliton e-Care Agents and SNMP Agents pop up on the trap window and they are recorded in the log. Therefore, an administrator can fix errors directly on the trap window. Soliton e-Care operation history and error information will be recorded in a Manager log only.
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Unix Server Monitoring:
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Soliton e-Care Unix Server Agent (Solaris, HP-UX and Linux Redhat) monitors processes, disks and logs to notify Soliton e-Care Manager if there is any error. It is possible to monitor disk usage as well as processes and CPU/Memory usage to know the current condition of operations on the trap window.
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Windows Server Monitoring:
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Soliton e-Care Windows Server Agent autonomously monitors service, hard disk and Event Viewer to transmit Soliton e-Care trap to the Soliton e-Care Manager if there is an error. It is possible to monitor disk usage and Event Viewer as well as process and service running conditions on the trap screen. It is also possible to monitor CPU/memory usage there.
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Remote Agent Un-Installation:
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Administrators can uninstall Soliton e-Care Agent from the Master Console. If inventory information is received only once, it is possible to uninstall while leaving inventory information on the database on the Manager for a certain period of time, after receiving inventory information. You can also search uninstalled Agents information in this database and output a report.
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Emergency Mode:
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This function should be used to temporarily change the Sub Console to a Master Console. You can use this function when you want to issue an install disk or execute a recovery from a remote location. (At that time, be sure to return the mode to the Sub Console.)
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Printer Management:
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This enables management of total printed copies, device information and consumables such as toner in the printer with SNMP Agents. SNMP trap from printer will be logged on the Soliton e-Care Manager and an error message will be sent to administrators by e-Mail, as it does for Soliton e-Care trap. You can designate the e-Mail recipients of consumables trap to be the administrating department that will be in charge of refilling the printer consumables.
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